The original text is as follows:
Notice of the Jiangxi Provincial Development and Reform Commission on Issuing the Work Plan for Deepening and Enhancing the “Getting Electricity” Service Level and Optimizing the Business Environment for Electricity Use in Jiangxi Province
Jiangxi Development and Reform Energy [2025] No. 912
To the Department of Natural Resources of Jiangxi Province, the Department of Housing and Urban–Rural Development of Jiangxi Province, the Department of Water Resources of Jiangxi Province, the Jiangxi Provincial Administration for Market Regulation, and the Jiangxi Provincial Government Services Office; to the Development and Reform Commissions (Energy Bureaus) of all prefecture-level cities and the Industrial and Information Technology Bureau of Shangrao City; to State Grid Jiangxi Electric Power Co., Ltd.; to Jiangxi Electric Power Trading Center Co., Ltd.; and to all incremental distribution network enterprises:
In order to continuously improve the “Getting Electricity” service level and create a better business environment for electricity use, we are now issuing the “Work Plan for Deepening and Enhancing the ‘Getting Electricity’ Service Level and Optimizing the Business Environment for Electricity Use in Jiangxi Province” to you. Please conscientiously implement it.
December 22, 2025
Jiangxi Province’s Plan for Deepening and Enhancing ‘Getting Electricity’ Service Levels
Work Plan for Optimizing the Business Environment for Electricity Use
In order to thoroughly implement the deployment of the National Development and Reform Commission and the National Energy Administration on deepening and enhancing ‘Getting Electricity’ service levels, creating a better business environment for electricity use, ensuring high-quality economic and social development, and better meeting the people’s needs for reliable and quality electricity services, this Implementation Plan is hereby formulated.
1. Work Objectives
By continuously innovating work mechanisms and service models, further consolidate and enhance the effectiveness of the “Three Zeros” and “Three Savings” services, and continuously improve the level of “access to electricity” services in both urban and rural areas. Promote Nanchang to become a first-class city in terms of its business environment for electricity consumption; develop several advanced regions with exemplary electricity consumption business environments, primarily at the county level; and, focusing on emerging business models and high-quality power supply services, create distinctive towns and villages that highlight their unique strengths in the electricity consumption business environment. By 2027, the goal is to ensure that indicators such as integrated urban–rural power supply reliability, average annual customer outage duration, and the compliance rate for connection time limits for new installations all exceed the national average. By 2029, a modern electricity market environment will be essentially in place, characterized by streamlined power application procedures, high-quality power supply, green energy consumption, inclusive services, and coordinated regulatory oversight.
2. Creating a More Convenient Environment for Power Services
1. Consolidating and expanding the “Three Zeros” services. Continuously implement the “zero on-site visits, zero approvals, zero investment” service policy for low-voltage power connection applications. Further expand the scope of the “zero-investment” policy by extending it to all private-sector entities and micro and small enterprises with low-voltage power connections up to 160 kW. Localities with the necessary conditions are encouraged to raise the upper limit for low-voltage grid connection capacity even further. Strengthen convenient electricity services by planning and constructing community-based connection points to better meet the temporary and mobile power needs of spring irrigation, autumn harvests, tea processing, tobacco curing, street vending night markets, and other such activities. Explore innovative models such as “scan-to-use” electricity to provide residents with no-installation-required, rapid power access, thereby supporting rural revitalization and boosting consumer spending.
2. Further refine and deepen the “Three-Zero” services. Continuously implement the “time-saving, effort-saving, and cost-saving” service policy for high-voltage power connection applications. Strengthen the sharing and open access of public data to enable power supply enterprises to dynamically obtain project-specific electricity demand information, proactively engage with customers, and offer policy consultations and guidance on power application procedures. Strengthen power supply guarantees for projects, accelerate the preparatory and pre-construction phases of supporting grid projects, and further refine the “project leader” responsibility system for projects included in national and provincial major project lists. Establish green channels for power connection services, and, based on local conditions, further streamline the documentation requirements and optimize the procedures to ensure that projects gain access to electricity and commence operations as early as possible. Clearly define the standards for electricity installation capacity and make them publicly available to all sectors of society, helping customers determine their application capacity appropriately. It is encouraged to pre-arrange power connection matters through contractual agreements and other means, so as to provide users with predictable power connection services. Diligently implement the cost-sharing mechanism for extending the investment boundary of power connection projects. Except as otherwise provided by laws, regulations, and relevant policies, users shall not be required to bear the costs of investments outside the demarcation line of the development area.
3. Strictly enforce power connection time limits. The end-to-end power connection processing time for low-voltage “Three Zeros” customers shall not exceed 5 working days if no external line works are required, and not more than 15 working days if external line works are involved. Accelerate the upgrade and reconstruction of public power grids at 10kV and above, concurrently develop supporting grid infrastructure, and promptly ensure reliable power supply to meet user demand. New construction or renovation projects for 10kV and above public distribution transformers resulting from low-voltage grid connections shall be incorporated into the business expansion supporting power grid project implementation. Strengthen the over-time early warning system for power connection applications, and strictly enforce the prescribed connection time limits. If grid upgrade and renovation projects prevent compliance with these time limits, implement the reporting mechanism by filing a record with the Central China Regulatory Bureau of the National Energy Administration and the local electricity regulatory authority. The total processing time for power supply enterprises to handle all procedures for high-voltage customers shall not exceed 16 working days for single-source high-voltage customers and 26 working days for dual-source high-voltage customers. An additional 6 working days shall be added for critical power users.
4. Enhance digital and intelligent services. Strengthen the digitalization of power application archives, promote the collection and sharing of electronic certificates and licenses, and achieve one-time submission of application materials for power services, their reuse across multiple scenarios, and repeated use within their validity period. For customer-owned power receiving projects, explore the provision of completion inspection services online, and work towards realizing end-to-end online processing of power connection applications. Deepen the application of the “One-Map” for the power grid. Leveraging artificial intelligence and large-scale model capabilities, we will enable intelligent comparison and selection of power supply points, intelligent planning of power supply routes, and automated generation of power supply solutions. Strengthen self-service capabilities of the intelligent customer service system by providing 24/7 AI-powered online responses, upgrade self-service facilities in physical service halls, and explore smart applications such as digital employees. This will enable intelligent processing of routine services, assisted handling of complex cases, and intelligent operations at service centers.
5. Fully advance the initiative to efficiently complete a single task. Explore the establishment of a specialized list of “efficiently completing one task” items in the power supply sector, promote the integration of high-frequency power supply services with the province-wide integrated government service platform, and facilitate their placement within government service centers at all levels. Deepen the “one-stop joint processing” model for public services, strengthen data sharing and application in the integrated handling of water, electricity, gas, and network-related matters, and improve online joint application procedures, single-submission of materials, and in-person joint service delivery. Explore the implementation of joint planning, acceptance, and site survey services. Optimize the joint approval process for external power supply projects, gradually expand the scope of application for the “notification and commitment” and filing systems for road occupation and excavation, and encourage regions that meet the conditions to implement a non-prohibition-and-exemption-from-approval regime. Further integrate the power marketing platform with the engineering construction project approval and management system to enable online transmission of “road occupation and excavation” approval results to power supply enterprises. Promote the joint handling of high-frequency power supply services, advancing integrated processing for matters such as real estate transfer with power supply services and business registration changes synchronized with electricity service modifications. Further streamline highly related services like account closure and refund into a single-window process, and expand the scope of the “one application, one contract, one-time completion” model. Promote inter-provincial and inter-network collaborative service delivery. Explore standardizing service acceptance criteria and mutually recognizing document submission lists in key areas of border cities across neighboring provinces, to enable in-person branch services for out-of-province transactions within the same province and assistance/agency services for inter-provincial in-person transactions.
3. Building Higher-Quality Power Supply Capacity
6. Optimize the planning and layout of the distribution network. Coordinate planning for both the transmission and distribution networks, proactively plan grid infrastructure deployment with an appropriate degree of foresight, and enhance the distribution network’s flexibility in load transfer and its self-healing capabilities. Eliminate existing heavy and overloaded main transformers and transmission lines, resolve the issue of single-line substations, and enhance power supply reliability in townships without 35kV or higher voltage substations. Dynamically address issues such as severe overloading of distribution transformers, low voltage in distribution areas, and heavy overloads on distribution lines, thereby eliminating the risk of total outages under the N-1 criterion in townships and towns. Refine the disaster-risk zoning map of the Jiangxi power grid, adopt differentiated standards to enhance grid protection levels, intensify the renovation of transmission and distribution lines in disaster-prone areas, advance flood-prevention upgrades to existing underground distribution facilities, and strengthen the disaster-resilience and disaster-mitigation capabilities of power supply and distribution infrastructure.
7. Enhance the quality and efficiency of distribution network management. Optimize investment management for distribution networks, rationally allocate funds for their construction and renovation, and intensify grid development in underserved areas such as rural regions, old residential communities, and urban villages. This will enhance the power supply reliability and overall capacity of distribution networks in both urban and rural areas. Regularly submit the distribution network investment and renovation plan for the following year. Explore innovative investment and operation models for distribution networks, and establish market mechanisms that accommodate broad participation by new types of market players. Strengthen the application of intelligent inspection and live-line detection equipment, promote drone-based inspection workflows, and enhance the capability to identify and address potential hazards. Increase the coverage of feeder automation, accelerate the deployment of functions such as comprehensive fault diagnosis for ground faults, and enhance self-healing capabilities for power outages. By coordinating the needs of power grid construction and renovation, equipment replacement and maintenance, and cooperation with municipal engineering projects, a comprehensive equipment outage maintenance plan is formulated to achieve “planning before outages, maximizing the utility of each outage.” Deepen the application of live-line operation technologies, comprehensively leveraging techniques such as load transfer, live-line work, and distributed generation, to further reduce planned outage durations for maintenance. Gradually achieve “zero-perception” planned maintenance outages in key areas of major cities. Adhere to the principle of “restore power first, repair later,” and promote the live-line repair model.
8. Strengthen power supply quality management. In accordance with the standards stipulating no more than five power outages within one year and no more than three consecutive 60-day outage periods (excluding outages caused by force majeure such as severe weather or external damage), accelerate the standardized, comprehensive remediation of problematic distribution lines on a district-by-district basis to achieve dynamic zero tolerance for frequent outages. Furthermore, proactively disclose progress in addressing frequent outages through both online and offline channels, subjecting the process to public oversight. Enhance the capability to analyze and address power quality issues in distribution lines and distribution transformer areas, further narrow the gap in power supply quality between urban and rural areas as well as among different regions, and encourage the inclusion of high-power-quality service provisions in power supply and consumption contracts. Promote the automated collection and analysis of power supply reliability data, and pilot the implementation of low-voltage reliability management. Cities at or above the prefecture level that meet the requisite conditions are encouraged to establish and refine performance-based incentive and penalty mechanisms for power supply reliability management, clearly defining the criteria for rewards and penalties, and to publicly release annual reports on regional power supply reliability performance outcomes.
4. Enhancing Greener Power Consumption Efficiency
9. Ensuring green power access. Regularly disclose information on assessments of the grid’s capacity to accommodate distributed photovoltaic (PV) generation, guiding the scientific siting, orderly development, local integration, and on-site consumption of distributed renewable energy. In light of the development of distributed renewable energy, we will strategically strengthen distribution grid infrastructure to promote coordinated development between power generation and the grid. Systematically advance the development of direct power supply from renewable energy sources, expand applications of new energy technologies, and enhance utilization efficiency. Provide high-quality grid-connection services, guide grid-connected projects to strictly comply with grid-connection technical specifications and implement the “four-ability” technical requirements, urge grid-connection entities to carry out grid-connection acceptance tests, enhance project grid-related safety capabilities, and deliver premium grid-connection services in accordance with the principles of “fairness, openness, and connection of all eligible projects.”
10. Promote green electricity consumption. Key energy-consuming entities are encouraged to progressively increase their share of green electricity consumption each year, while other energy-consuming entities are encouraged to further enhance their level of green electricity use. Refine and enhance the development of features on the State Grid Online platform, including policy inquiries for green electricity trading and bill visualization, and promote the establishment of green electricity and green certificate service counters in eligible customer service centers. Explore the development of methodologies for accounting for green electricity and green certificate consumption, proactively offer green power consumption accounting services, and provide enterprises with green electricity consumption data.
11. Promote green travel. Conduct tiered and graded assessments of the power grid’s capacity to accommodate high-power charging facilities, proactively advance grid infrastructure development as appropriate, and optimize the layout of charging infrastructure. Strictly control the connection process for electric vehicle charging facilities, continuously optimize the power application and installation procedures, and streamline the required documentation. For residential communities that meet the necessary conditions, the power supply company may coordinate with property management or other relevant authorities to proactively obtain information on parking space ownership and installation permits. Continue to implement the comprehensive, end-to-end remediation of safety hazards associated with electric bicycles. Include the application process for installing electric bicycle charging facilities within the scope of “Three-Zero” services, encourage power supply enterprises to proactively undertake the construction of parking and charging infrastructure, and reduce or waive service fees.
12. Supporting energy conservation and efficiency improvements. We will enhance the “power supply and energy efficiency” service system, standardize the collection of energy consumption data from industrial and commercial users and their digital analysis, and provide free public services such as power monitoring, energy efficiency diagnostics, and energy efficiency consulting. We will also proactively promote policies on electric power substitution and offer technical consultations to support enterprises in their green and low-carbon transformation. Strengthen the development of the integrated energy services market, carry out social energy consumption information sharing in accordance with laws and regulations, encourage greater participation from a wider range of stakeholders in energy efficiency services, and deepen the application of “artificial intelligence” and other technologies to meet users’ high-quality, diversified energy needs. Strengthen self-regulation in service activities such as energy management on the user side and energy-saving upgrades.
5. Improve more inclusive service guarantees
13. Enhance the mechanism for ensuring reliable power supply in residential communities. Strengthen inter-agency coordination, and urge housing development and construction entities to rigorously control the quality of acceptance inspections for the electrical sub-projects in new residential developments. Together, promote the simultaneous acceptance and commissioning of on-site power supply facilities with the main building works, ensuring they are put into service at the same time. Power supply enterprises are accelerating the construction of supporting grid projects to meet the connection requirements of residential community power facilities. Upon application by the construction entity, they promptly conduct and complete the acceptance inspection of the receiving-end power installation.If residential communities with user-owned power supply facilities genuinely face difficulties in their operation, maintenance, and management, they may entrust a qualified enterprise to undertake these functions on their behalf, subject to the execution of a formal agreement. Power supply enterprises shall standardize the management of the acceptance and handover of power supply and distribution assets, improve the mechanism for transferring and receiving non-grid direct-supply residential communities, and accept, upon voluntary transfer by the property owner, the power supply and distribution facilities of residential communities that meet national, industry, and local construction standards.
14. Strengthen guarantees for residential electricity services. Regularly conduct condition monitoring of public utility power supply facilities. Strengthen condition-based maintenance of grid equipment during peak-demand periods such as summer and winter, as well as in key areas with high population density, including urban and rural residential zones. Systematically advance standardized upgrades to distribution infrastructure in underserved areas—such as old residential communities, urban villages, and rural regions—to enhance universal access to electricity and ensure reliable power supply. Strengthen the deployment of emergency response resources, refine emergency preparedness plans, and pre-position repair crews and supplies to ensure rapid response and swift restoration of power. Ensure robust safety-net保障 services: When insufficient repair resources or the absence of a responsible repair entity make it difficult to maintain reliable power supply for residents’ daily life and production, proactively collaborate to provide emergency repair services, thereby effectively safeguarding essential electricity needs.
15. Promote the resolution of electricity supply issues in residential communities that receive power directly from sources other than the grid. Faithfully implement the requirements for addressing electricity supply issues in residential communities served by non-grid direct power supply, and conduct a thorough survey of conditions in such communities and other vulnerable areas where residential electricity services are inadequate. Based on factors such as the scope of temporary power supply and the ownership of power distribution facilities, adopt tailored measures and advance the resolution of these issues in an orderly manner. Strengthen financial support for the renovation of power supply and distribution facilities, strictly enforce construction standards for such facilities, standardize the handover of power supply and distribution assets, and steadily advance the resolution of electricity access issues in “temporary-to-regular” residential communities. The goal is to achieve complete clearance of all such communities by the end of 2027. Strengthen technical support and safeguards, assist in conducting hazard inspections of user-owned equipment in residential communities supplied with electricity directly from sources other than the grid, and actively promote the timely elimination of equipment hazards and defects as well as the adequate provision and effective utilization of users’ own emergency power supplies.
16. Maintain a harmonious relationship between power suppliers and users. Study the “Fengqiao Experience” of the new era, deepen government-enterprise collaboration, and integrate the power supply service grid more fully into the government public service grid, thereby fostering a balanced urban–rural power supply service system. Explore pilot programs to improve basic information on end-users receiving direct power supply outside the grid, and leverage digital service channels to promptly deliver information on fault repair, safe electricity use, and other power supply and consumption services. Refine the information disclosure catalog and enhance the quality of information disclosure. For frequently queried matters such as power service procedures and emergency repair progress, provide user-oriented query services. Standardize electricity bill settlement services, strengthen prepaid electricity fee management, conduct routine audits of electricity bill settlement agreements, and refrain from requiring customers to prepay electricity charges unless such arrangement has been explicitly agreed upon. Power disconnections for non-payment shall be carried out in accordance with laws and regulations. The prescribed notification procedures prior to disconnection must be strictly followed. Where residential communities are involved, prior notification must be given to the local electricity regulatory authority.
6. Organizational Guarantee
17. Strengthen organizational leadership. The Provincial Energy Administration is taking the lead in overall organization and coordination of the province-wide efforts to deepen and enhance the “Getting Electricity” service level, and is conducting research to advance the implementation of key tasks. The local electricity regulatory authority is responsible for overseeing and urging local power supply enterprises to implement work tasks, as well as for coordinating to resolve bottlenecks and challenging issues. The provincial power company must fulfill its principal responsibility by elevating the development of a modern electricity service business environment to a top-priority, “chief executive”-led initiative, thereby ensuring that all tasks and measures are effectively implemented. Incremental distribution grid enterprises shall faithfully and equitably fulfill their principal responsibility for deepening and enhancing the “Getting Electricity” service standards. Relevant enterprises shall concurrently formulate specific implementation plans for their own organizations and submit them to the Provincial Energy Administration and the Central China Regulatory Bureau of the National Energy Administration.
18. Improve complaint handling. In coordination with the Central China Regulatory Bureau of the National Energy Administration, we will refine the user complaint-handling system and explore the establishment of mechanisms for forwarding complaints and for collaborative, joint handling. By conducting spot checks and organizing regular analytical reports from power supply enterprises, emerging and trending issues are promptly identified and analyzed, thereby facilitating the effective resolution of common problems.
19. Conduct effective publicity and summary work. All localities and relevant units have intensified efforts to publicize and promote policies, seamlessly integrating policy explanations with service delivery. They are continuously expanding public awareness and outreach, thereby fostering a positive public opinion environment. Timely collation and summarization of effective practices will serve as a catalyst to drive overall service quality improvement.
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